Commercial kitchen & refrigeration
A quick update from the field.
A clear report for the office.
We’re testing a more human way to coordinate repairs. Contractors tell us what’s happening. We help turn those updates into the paperwork service companies need.
Human-led. AI-assisted. Built around real repair work.
“Got it running. Replaced the valve and checked two cycles. I’ll send the photos.”
Clear facts. Follow-up where it’s needed.
Illustrative workflow · not a live service transcript
Good repairs need
good communication.
Two sides of the same repair
You’re working toward the same outcome. We help the information get there, too.
You’re on a ladder, under a counter, or heading to the next call. The update shouldn’t be another job.
Dispatch and warranty teams need usable information, not another thread to piece together between calls.
A small example of the difference
This is the workflow we’re testing.
Choose an example to see the handoff.
“At the walk-in. Condenser fan isn’t running. Need a motor. Sending the data plate and photos. Don’t have a part number yet.”
A quick message. Real information.
No polished paragraph required.
Unknown stays unknown. We follow up instead of filling in the blanks.
Prewritten examples, not a live AI tool. Reports must be checked against the technician’s actual information and the customer’s requirements.
One point of contact
Confirm the job, coverage, scope, contact, and approval limits before anyone commits.
Share the diagnosis, progress, parts needed, and photos. We help organize the next steps.
Bring the service notes, required evidence, and invoice details into a clear handoff.
Thoughtful automation. Real accountability.
Led by Rhet, drawing on hands-on restaurant repair experience. We’re exploring where AI can make coordination easier—and where a person needs to stay involved.
Small, agreed starting points. Scope, service area, availability, and fees are confirmed together before work is accepted.
People review commitments. AI may help organize information and draft paperwork. Rhet reviews job commitments and exceptions.
Real work. Real evidence. Required onsite check-ins, approvals, photos, and sign-offs still matter. We help coordinate them.
A few things, up front
This pilot focuses on coordination and administration around commercial kitchen and refrigeration repairs. Participating technicians perform the physical work. We agree who is responsible for the repair, reporting, billing, and payment before accepting a job.
Tell us your location and the equipment involved. Coverage and contractor availability are confirmed case by case. This pilot does not promise nationwide coverage, emergency dispatch, or a guaranteed response time.
You’ll start with Rhet to discuss the pilot. AI may assist with organizing updates and drafting reports under human review. Automated voice or video representatives are not offered on this site. Any future AI communication would be clearly identified.
Fees, who pays them, and payment terms are agreed before work begins. Manufacturer authorization and warranty requirements must be confirmed for each arrangement; participation in this pilot does not establish authorized warranty-provider status.
Let’s start with one conversation
Tell Rhet which side of the repair you’re on—and what keeps getting in the way.
We’re looking for contractors, service companies, and warranty teams who want to explore a small, practical pilot.